FAQ


Equipment Availability

Angel's Moonwalks processes all reservation requests on a first come first serve basis. Receipt of a quote does NOT guarantee equipment availability. Online reservations will need to be confirmed before they are held.

Rental Period

Our equipment is rented by the event, however there is an 8 hour maximum time limit; a few large items are rented by the hour. Angel's Moonwalks only guarantees your equipment rental for the hours you have requested; indicated by the start and end time of your event. If you require an earlier delivery or later pickup time you MUST state this when placing your reservation.

Event Confirmation

We generally contact you within 1-2 days of your event to confirm final payment, method of payment, type of surface for set up, space and electrical requirements, and coordinate delivery times, etc. All reservations require confirmation and coordination for delivery. If you are unavailable at the time of call, we will leave a message. If we cannot reach you and/or you do not call back before the day of your event, we cannot guarantee delivery.

Delivery Times

Backyard parties are delivered within a 3 hour delivery window generally between 8am and 2pm and picked up the same afternoon or evening. For Park, School, Church, and Corporate delivery sites we can coordinate a delivery time that is as close to your start as possible, while still allowing time for proper set up. We like to start set up at least one hour before the start of the event, we strive to have equipment rentals set up 30 minutes before the start of an event. Our Drivers have several locations on their delivery route, it's extremely important that the contact person responsible for the event to be on time to meet the driver for safety and set up instructions. One late customer can create problems and stress for everyone else.

Set up

Our Drivers do all the heavy lifting; you just show us where to set up. It is the customer's responsibility to measure in advance and ensure there is adequate space and provide a flat clean area for set up clear of sharp objects and debris. If the Driver is unable to set up for reasons above or if unsafe conditions exist, the Customer will be charged a $50 fee.

It's important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or sandbags depending on where the unit will be set up. If you make changes, please let us know (especially from grass to cement) to ensure our Drivers will have the proper equipment. Last minute changes could result in MAJOR set up delays.

Angel's Moonwalks is not liable for any damage done to your sprinkler system, you will be responsible for letting our Drivers know where it is to avoid any damage.

ATTENTION: Drivers CANNOT go up and down stairs and/or hills, etc. Set up location must be easily accessible from the delivery truck.

Payment Policy

It's critical that the contact person have payment ready for the driver at time of delivery. Drivers are required to collect final payment at time of set up unless you've made arrangements to charge a credit card the previous business day. NO set up of equipment will take place until payment is made in full. Failure to make payment could result in delays and/or event cancellation fees.

Power requirements

Customer is responsible for power. Angel's Moonwalks is NOT liable for problems due to power issues. Typically we need (1) 20-amp circuit for EACH blower; other items CANNOT be plugged into the same circuit. We furnish one 85' extension cord. Unit needs to be placed within 85' of power source. Generators may be rented in advance if a power source is not available.

Adult Supervision

If Angel's Moonwalks does not supply attendants, you or your designated attendant(s) must be present at the time of delivery. Safety briefings are ALWAYS given after set up at ALL events; we require a signature stating you have received and understand all operating and safety instructions. Accidents on equipment generally result from 1) too many participants or mixing age groups on a unit 2) flips and roughhousing, 3) unit not kept secured. Attendants should monitor number and age of participants and ensure they're following rules and acting responsibility. Inflatable stake/anchor weights should also be checked periodically to ensure they are in place.

Damages

Customer is responsible for all damages to unit and any cleaning charges ($25 -$75) due to misuse (silly string, food, gum, rocks, etc). Someone should be with the unit until time of pick up to avoid any problems. A flat rate of $1,000 is applied if any silly string is found on the unit. Silly string causes irreversible damage to any inflatable.

Pick Up Times

Backyard parties are generally picked up within 4 hours of your event end time. During your Confirmation Call you will be given your 4 hour pick up window. Pickup can be as EARLY as your event end time. If the Driver shows up to pick up the equipment and there is no one at the site or the gates are locked, you will be subject to an additional pickup fee. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 30 minutes of the event end time.

Early Completion

If a Park, Church, School, or Corporate event shuts down early before the scheduled pickup time, please contact the office immediately so that we may make every attempt to arrange for an earlier pickup. However, there is no guarantee that a Driver will be available last minute to do an earlier pickup and you may need to wait until your scheduled pickup time. The customer is responsible for equipment from the time of delivery until it is picked up, never leave equipment unattended at any time.

Rainy/Cold/Windy Days:

We make every effort to set up for each and every rental reservation; however the safety of your children is our top priority Angel's Moonwalks reserves the right to make the final decision to cancel a rental due to inclement weather defined as: 15-20+ SUSTAINED winds (with higher gusts), 70% or higher chance of rain, and/or temperatures below 40° F. If this is the case, we will contact you the day prior or the morning of your event to discuss options. We cannot set up in high winds or if it is actively raining, due to increased chance of injury or electrocution. Very few days in Texas are complete rain outs; we will make every effort to deliver between rain showers. If Customer chooses to have unit delivered in uncertain weather conditions and we are unable to set up once we arrive due to rain, wind, mud, snow etc, there will be a $50 fee. See Weather Cancellation Policy.

WARNING: INFLATABLE UNITS MUST NEVER BE USED WHEN WET INSIDE (except for waterslides) and/or WHEN WINDS ARE 20MPH OR MORE. Inflatables become very slippery and dangerous when wet. In these situations the inflatable unit MUST be evacuated and deflated until the winds die down and/or the rain stops. Once the storm passes re-inflate the unit and dry off the inside before using the unit again.

Deposit and Cancellation Policy:

Large events or rides over $350 require a 50% non-refundable deposit for holding the reservation. If the event is canceled or rescheduled, the non-refundable deposit may be applied to a future event held within six months of the canceled event. If you need to reschedule, the sooner we know the more options we can offer you. Smaller events require a credit card on file to hold the reservation. Cancellation fees (not weather related) are as follows: Bounce House $50, Combos $75, Waterslides $100, Concessions and other Equipment $25. Cancellations that are within 2 days of the reservation will be charged the full rate. Please note that all cancellations MUST BE IN WRITING and sent to: ruby3819@hotmail.com. If you are canceling within 24hours of your event you MUST CALL the office during regular office hours or call the afterhours emergency number.

Angel's Moonwalks reserves the right to cancel any reservation or portion of a reservation or shut down an event early due to Inclement Weather, unsafe, unclean, or unfit area for unit, or any other situation that the company deems dangerous or jeopardizes safety in any way or is not in the best interest of the company.

NOTE: Any outsourced services such as Entertainers, Animal Farms, Pony Rides, Train Rides, Food Vendors etc. are subject to full payment on cancellations regardless of when we receive your cancellation.

Weather Cancellation Policy

Inclement Weather cancellations do NOT incur a fee; HOWEVER the customer must call to cancel and it may ONLY be done ON THE EVENT DATE event and must be BEFORE the driver arrives. We do not accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers unless it's below 40°F or actively raining in your area 2 hours before your rental period.

NOTE: We do not accept cancellations for wet muddy yards. If it rained the day, night, or morning before your party and you are concerned about how wet your yard is, don't worry we have you covered. We have heavy duty tarps that are 15 to 30 feet long that we can put under the inflatable and then extend all the way up to your back porch or front entry way. Kiddos won't even have to set foot onto the wet grass.

Refund Policy

During uncertain weather conditions, if Customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds, rain checks, or concessions. There will also be No refunds if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to Inclement Weather.